IT support · Riverhead, New York

Hi, I’m Sebastian.I make tech easier.

Practical troubleshooting, clear communication, and a curiosity for building and learning.

English & Spanish · University IT & customer support

Explore my projects Get in touch

Explore my work

Projects & learning

A look at my interests, hands-on experience, and ongoing learning.

Digital content01

YouTube & Social Content

Research and storytelling across technology, gaming, anime, and more.

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Content concepts spanning technology, finance, gaming, anime, and current-interest topics, with an emphasis on research, audience engagement, and clear storytelling.

Content StrategyResearchAudience Engagement

Web & community02

Online Forum Project

Building an online community around shared interests.

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Experience creating and maintaining an online community project, providing a foundation for learning about digital audiences, communication, and online engagement.

CommunityWebDigital Marketing

IT support03

End-User Technical Support

Helping people resolve hardware, software, and account issues.

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Hands-on support experience across Windows, macOS, ChromeOS, iOS, Android, Active Directory, Microsoft Office, Google Workspace, Zoom, and common hardware issues. Focused on diagnosis, clear user communication, and practical resolution.

Help DeskHardwareTroubleshootingActive Directory

Technical learning04

IT & Data Skills Development

Expanding my toolkit through practical technical learning.

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Ongoing hands-on learning in SQL, Python, pandas, Tableau, Linux, networking fundamentals, DNS, DHCP, VPNs, TCP/IP, and computer hardware to expand my technical toolkit.

SQLPythonLinuxNetworking

International05

Japan Career Portfolio

Preparing for international education and customer-facing opportunities.

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Ongoing preparation for international education and customer-facing opportunities in Japan, combining communication experience, cultural interest, and adaptable professional skills.

EducationJapanCommunication

A little about me

Technology with a human touch.

I help people solve hardware, software, and account issues with patience and clear explanations. My background brings together university IT, technical support, and customer service.

B.A. Sociology · Stony Brook University
Computer Science coursework

Experience

Select an employer to explore my roles.

Verizon / Victra

Jul 2026 — Sep 2026

Sales Consultant

Verizon / Victra

Provided consultative recommendations on products, services, upgrades, and activations.
Built customer relationships while working toward sales goals.
Resolved device and account issues through customer service and technical support.

Hamptons Carpet Installers

Jan 2025 — Present

Lead Carpet Installation Technician

Trained and mentored newer technicians in installation techniques and safety.
Delegated tasks to help projects stay efficient and on schedule.
Communicated with clients and addressed project concerns professionally.

Mar 2024 — Jan 2025

Carpet Installation Technician

Met with clients, answered questions, and provided service quotes.
Managed transportation, handling, and organization of materials and equipment.
Maintained a safe and productive work environment while completing projects.

Jan 2024 — Mar 2024

Carpet Installation Technician Trainee

Learned installation procedures, workplace safety, and proper equipment handling.

Stony Brook University

Jul 2022 — Dec 2023

Information Technology Technician

Resolved hardware issues involving PCs, printers, servers, audiovisual equipment, video conferencing, and webinar software.
Managed hundreds of users in the university database using Active Directory.
Provided hands-on technical support while troubleshooting a wide range of campus technology.

Oct 2021 — Jul 2022

Information Technology Assistant

Re-imaged and updated computers for campus users.
Diagnosed and repaired hardware and software issues across Windows, Mac, Android, and iOS devices.

Jul 2021 — Sep 2021

Information Technology Trainee

Built foundational experience supporting university technology and learning IT troubleshooting procedures.

Hamptons Imagery Solutions

Jun 2019 — May 2021

Technical Support Assistant

Provided remote and in-person technical support for hardware, software, and connectivity issues.
Installed and configured hardware, software, and peripheral devices.
Documented and resolved technical issues while escalating complex problems when necessary.

Jan 2019 — Jun 2019

Technical Support Trainee

Developed foundational technical support skills while learning hardware, software, and troubleshooting procedures.

My toolkit

Operating Systems & Devices

Windows 7/8.1/10/11 · macOS · ChromeOS · iOS · Android

IT Support & Administration

Active Directory · Hardware troubleshooting · End-user support · Microsoft Office · Google Workspace · Zoom

Networking & Systems

DNS · DHCP · VPN · ARP · IP/TCP · Linux · Networking fundamentals

Data & Development

SQL · Python basics · pandas · Jupyter · Tableau · Java · HTML

Professional Skills

Customer service · Problem solving · Technical communication · Documentation · Team collaboration · Escalation

Languages

English — Native · Spanish — Fluent · Japanese — Beginner

Let’s connect

Have an opportunity in mind?

I’m interested in IT support, help desk, and technical support roles.

Email Sebastian